Privacy Policy

Last updated: 9 November 2026

1. Who we are

This website, terracapitaleg.com, is operated by Terra Capital, a limited liability company registered in Egypt (Commercial Register No. 293634, Tax Registration No. 780-967-178), licensed as a real estate broker under Egyptian law.

• Address: 612 Zahabia st. Hurghada, Red Sea, Egypt
• Email: info@terracapitaleg.com
• Phone / WhatsApp: +20 122 175 2000

Terra Capital is the controller of the personal data described in this policy. We handle personal data in line with Egypt’s Personal Data Protection Law No. 151 of 2020 and its Executive Regulations and, for visitors in the European Economic Area, with the General Data Protection Regulation (GDPR).

2. What data we collect

Inquiry form. When you send an inquiry by email through the form on this website, we collect what you type in: your full name, email address, phone number (optional), preferred reply language, your message and the project you were viewing (if any). We also record that you agreed to this policy when you submitted the form, and the version of the policy you agreed to.

WhatsApp, phone and email. If you contact us directly by WhatsApp, phone or email, we receive the details you share in that conversation, such as your name, number and messages.

Technical data. To protect the form from spam, we keep a hashed (scrambled) form of your IP address for up to one hour so that we can limit the number of inquiries sent from one connection. Our hosting provider also keeps standard server logs (such as IP address, date and time, and pages requested) for security and operation.

Language choice. The website language is chosen through the web address (for example ?lang=de). We do not use a cookie for this.

3. Why we use your data

• To answer your inquiry and send you information about the properties and services you asked about. Legal basis: your consent, which you give by ticking the box on the form, and steps taken at your request before any agreement (Article 6(1)(a) and (b) GDPR).
• To keep the website secure and prevent spam or abuse. Legal basis: our legitimate interest in protecting the website (Article 6(1)(f) GDPR).
• To meet legal obligations that apply to a licensed real estate broker, where relevant.

We do not sell your personal data and we do not use it for automated decisions about you.

4. Who receives your data

We share data only with those who need it to run the website and reply to you:

• Hosting and email delivery: the provider that hosts the website and its database and delivers its email (Hostinger).
• Messaging: WhatsApp (Meta), if you choose to contact us there. WhatsApp’s own privacy policy applies to that conversation.
• Developers and partners of a project: only if you ask us to put you in touch, or where needed to handle your request about a specific project, and only the details required.
• Authorities: where the law requires it.

5. Third-party content and tools

Some parts of the website load content or tools from other companies. When they load, your browser connects to their servers, and they may receive technical data such as your IP address. They handle that data under their own privacy policies.

• Google Site Kit. The website uses Google Site Kit, a plugin from Google, in line with Google’s privacy policy (policies.google.com/privacy).
• YouTube and Vimeo. Project pages may show a YouTube preview image loaded from Google’s servers. The video player itself (YouTube in privacy-enhanced mode, or Vimeo) loads only when you click play.
• Facebook and WhatsApp. Our links take you to those services. We do not load their tracking tools on our pages.

6. Cookies

The website itself does not set cookies for visitors for the inquiry form or for language selection. Google Site Kit and the Google tools it connects, and the video players of YouTube and Vimeo, may set their own cookies under their own policies. You can block or delete cookies at any time in your browser settings.

7. Transfers outside Egypt

Some of the services above may process data on servers outside Egypt. Where Egyptian law sets conditions for such transfers, we rely on your consent and on the safeguards of the providers we choose.

8. How long we keep your data

We keep inquiries for 24 months after our last contact with you, and then delete or anonymize them, unless the law requires us to keep them longer or we are in an ongoing business relationship with you. Server logs are kept for the period set by our hosting provider.

9. Your rights

You have the right to:

• know what personal data we hold about you and obtain a copy of it;
• correct data that is inaccurate or incomplete;
• ask us to delete your data or restrict how we use it;
• withdraw your consent at any time, without affecting what we did before you withdrew it;
• object to the use of your data for marketing messages.

To use any of these rights, write to info@terracapitaleg.com. We will answer within a reasonable time and in line with the law. You also have the right to complain to the supervisory authority: in Egypt, the Personal Data Protection Center; in the European Union, the data protection authority of your country.

10. Security

We use reasonable technical and organizational measures to protect your data, including encrypted connections (HTTPS), restricted access to the website’s administration area, and spam protection on the inquiry form. No method of transmission over the internet is completely secure, so we cannot guarantee absolute security.

11. Children

This website is intended for adults. We do not knowingly collect personal data from anyone under 18. If you believe a child has sent us data, write to us and we will delete it.

12. Changes to this policy

We may update this policy when our services or the law change. The date at the top shows the latest version.

13. Contact us

Questions about this policy or your data: info@terracapitaleg.com, +20 122 175 2000, or by post to 612 Zahabia st. Hurghada, Red Sea, Egypt.